TNAS FAQ

Can my newly purchased TNAS device be used stra...

No, initialization is required prior to use. The following steps must be taken for correct initialization:     1. Install the hard drive (if not included with the TNAS device...

Where can I download TOS software or get updates?

You can download the TOS software package via the “Download” page on the official TerraMaster website. You can update your version of TOS software either manually or online. 1. Manual...

What should I do if I forget my TNAS password?

If this happens, you should contact the administrator to reset the password and then log in with the new password. If the administrator forgets their own password, it can be...

Why can't I access my TNAS device through the T...

If you are unable to access the TOS webpage after updating the TOS, please refer to the following instructions to reinstall it. Please note that reinstalling TOS will not delete...

How can Windows users access TNAS shared folders?

Windows users can access TNAS shared folders in the following ways: 1. The TNAS PC desktop application: Click “File Manager” and enter the username and password to access TNAS shared...

How is the storage capacity of RAID calculated?

RAID 0: The storage capacity is the capacity of N* smallest hard disks (N is the number of hard disk drives, not less than 2). RAID 1: The storage capacity...