TDAS FAQ
Does model D2-310/D4-310/D4-300/D5-300 come wit...
Yes. This cable has a USB A interface at one end and a USB TYPE-C interface at the other
Does model D2-310/D4-310/D4-300/D5-300 come with a USB TYPE-C cable?
Yes. This cable has a USB A interface at one end and a USB TYPE-C interface at the other
Why can't a RAID be created for HDD1 and HDD2 o...
Model D5-300C has a built-in RAID control chip that controls its HDD1 and HDD2. Creating RAIDs for them through third-party software may thus cause a conflict with the built-in RAID...
Why can't a RAID be created for HDD1 and HDD2 of model D5-300C through third-...
Model D5-300C has a built-in RAID control chip that controls its HDD1 and HDD2. Creating RAIDs for them through third-party software may thus cause a conflict with the built-in RAID...
Why do the indicators for HDD1 and HDD2 turn on...
When creating a RAID1 with HDD1 and HDD2, the data on both must be completely the same. Thus, when reading data, only HDD1 reads and writes; HDD2 remains in a...
Why do the indicators for HDD1 and HDD2 turn on and off repeatedly when the d...
When creating a RAID1 with HDD1 and HDD2, the data on both must be completely the same. Thus, when reading data, only HDD1 reads and writes; HDD2 remains in a...
Are screws required to install the hard drive f...
Yes. Screws are required to install the hard drives for all TerraMaster models.
Are screws required to install the hard drive for the D2-310/D4-310/D4-300/D5...
Yes. Screws are required to install the hard drives for all TerraMaster models.
Is the D2-310/D4-310/D5-300C model equipped wit...
D2-310/D4-310/D5-300C models do not need any software to permit RAID setup.
Is the D2-310/D4-310/D5-300C model equipped with a suitable RAID Manager for ...
D2-310/D4-310/D5-300C models do not need any software to permit RAID setup.
Why am I getting a UASP log error when the D5-3...
D5-300 does not support the UASP protocol, and UASP protocol is enabled by default in Windows 8.1 and above. You will therefore need to disable this when the D5-300 is...
Why am I getting a UASP log error when the D5-300 is connected to the computer?
D5-300 does not support the UASP protocol, and UASP protocol is enabled by default in Windows 8.1 and above. You will therefore need to disable this when the D5-300 is...
Why can the hard drive I have used on my other ...
There may be several partitions on hard drives that have been used on other devices, and when creating a RAID to format the hard drive, the D2-310 may thus be...
Why can the hard drive I have used on my other devices not be formatted compl...
There may be several partitions on hard drives that have been used on other devices, and when creating a RAID to format the hard drive, the D2-310 may thus be...
Does the D4-310 support RAID5 with four hard dr...
No. This device supports 1 disk array and two single disks. Disks 1 and 2 can be used to create arrays of RAID0, RAID1 and Single types, while disks 3...
Does the D4-310 support RAID5 with four hard drives?
No. This device supports 1 disk array and two single disks. Disks 1 and 2 can be used to create arrays of RAID0, RAID1 and Single types, while disks 3...
How do I know whether a hard drive in my model ...
When any fault occurs, the hard drive indicator will flash red.
How do I know whether a hard drive in my model D2 Clone/D2-310/D4-310/D4-300/...
When any fault occurs, the hard drive indicator will flash red.
Which third-party testing software can be used ...
Most third-party software for speed testing can be used, including SDiskMark and HD_speed for Windows computers and Disk Speed Test for Mac computers.
Which third-party testing software can be used to test the read-write speeds ...
Most third-party software for speed testing can be used, including SDiskMark and HD_speed for Windows computers and Disk Speed Test for Mac computers.
Does the D5-300 model support the use of a sing...
No. TerraMaster models D5-300C, D4-310, D2-310, D4-300, and D2 Clone are recommended for single hard drive use.
Does the D5-300 model support the use of a single hard drive with data?
No. TerraMaster models D5-300C, D4-310, D2-310, D4-300, and D2 Clone are recommended for single hard drive use.
Does the D5-300 model support the use of a sing...
No. TerraMaster models D5-300C, D4-310, D2-310, D4-300, and D2 Clone are recommended for single hard drive use.
Does the D5-300 model support the use of a single hard drive with data?
No. TerraMaster models D5-300C, D4-310, D2-310, D4-300, and D2 Clone are recommended for single hard drive use.
Why is the hard drive capacity displayed on the...
This may be caused by the varying calculation methods used by hard drive manufacturers: 1. Computers perform calculations in binary, based on a system of 2^10 = 1024 so that...
Why is the hard drive capacity displayed on the computer different from that ...
This may be caused by the varying calculation methods used by hard drive manufacturers: 1. Computers perform calculations in binary, based on a system of 2^10 = 1024 so that...