TDAS FAQ

What can I do if RAID Manager Pro cannot recogn...

Applicable models: D4 Thunderbolt 3（D4-330）， D5 Thunderbolt 3（D5-330）， D8 Thunderbolt 3（D8-330） RAID Manager Pro is a configuration tool for the hardware array controller in TerraMaster Thunderbolt 3 devices. To create...

How do I install and initialise my new TerraMas...

The quick installation guides, user manuals, and FAQ documents for all models are provided on TerraMaster's official website. More details are available at https://start.terra-master.com

My D2-310/D4-310/D5-300C hard drive has suddenl...

1. Turn off the device, reinstall the hard drive, ensure it is firmly in place, and then turn on both your computer and the device to see whether the hard...

What should I do if I am unable to format or in...

You should reset your device as follows: 1. Install the hard drive on your TerraMaster NAS, then turn it on and connect it to the powered-on computer. 2. Turn the...

Why can't the device be accessed after working ...

This may be caused by hard drive hibernation: update your device to a version without hard drive hibernation.

Why does RAID Manager Pro offer the prompt "con...

Applicable models: D4 Thunderbolt 3（D4-330）,D5 Thunderbolt 3（D5-330）,D8 Thunderbolt 3（D8-330） RAID Manager pro is a configuration tool for the hardware array controller used in TerraMaster Thunderbolt 3 devices. To create a...