TDAS FAQ

How can I set up a multi-screen display with up...

Applicable models: D2 Thunderbolt 3,TD2 Thunderbolt 3,TD2 Thunderbolt 3 Plus,D4 Thunderbolt 3(D4-330),D5 Thunderbolt 3(D5-330),D8 Thunderbolt 3(D8-330) Being equipped with DP and Thunderbolt 3 interfaces, TerraMaster Thunderbolt storage devices support 4K...

The hard drive of my D5-300 is suddenly inacces...

Probably not. Follow these steps to attempt recovery: 1. Turn off the device and reinstall the hard drive, making sure it is firmly in place. Then turn on both your...

Can a brand new hard drive be used with the D2-...

Not immediately. Any new hard drive must be initialised and formatted before use.

Why did the D2-310/D4-310/D5-300C not recognise...

1. The device defaults to single-disk mode. If it fails to recognise the hard drive, try inserting it into another slot to see whether the hard drives are recognised that...

How do I create a RAID5 for the D5-300 model?

1. Download, install, and run the management software RAID Manager, then connect the device to your computer; make sure both the device and computer are powered on. 2. Delete the...

Why does my hard drive not enter hibernation?

The D5-300, D16 Thunderbolt3, and F4-300 models do not currently support hard drive hibernation. The D2-310, D2 Clone, D4-300, D4-310, D5-300C, D2 Thunderbolt 3, D2 Thunderbolt 3 Plus, D4 Thunderbolt...