TDAS FAQ

Can this device work with a computer with a Thu...

Applicable models: D2 Thunderbolt 3, TD2 Thunderbolt 3 , TD2 Thunderbolt 3 Plus, D4 Thunderbolt 3(D4-330), D5 Thunderbolt 3(D5-330), D8 Thunderbolt 3(D8-330) To use the TerraMaster Thunderbolt 3 device on...

Why has the hard drive indicator light turned red?

If this indicator is red, the hard drive is damaged and must be replaced.

Can the device be used for both Windows and Mac...

Yes. The device can be used for both Windows and Mac computers, though only when the built-in hard drive is in an exFAT format.

What should I do if there is a problem with a h...

Yes, faulty hard drive can be directly replaced when the device is powered on. However, in Single, JBOD or RAID0 modes, data may be lost because of the faulty hard...

How do I stop the device becoming disconnected ...

1. Check if the USB cable is properly plugged into the appropriate port; 2. Check if the hard drive bracket is installed securely; 3. Update the driver for the device...

Why is copying data using a computer running a ...

This may be caused by the USB driver that comes with the Windows 10 operating system being incompatible with the USB hardware in your computer, causing the copying of data...