TNAS FAQ

Can my TNAS device RAM be upgraded?

Only some models can be upgraded, so please check the official specification before purchase. For models that support this feature, 2 GB RAM can be upgraded to 4 GB, and...

What do I do if formatting the hard drive fails...

The hard drive may be defective. If this happens, please unplug all the hard disks, repair or replace the defective one, and then reinsert all of them two minutes after...

Can I sync my TNAS device with my cloud drive?

Yes, you may install the Cloud Sync application in the TOS to synchronize your TNAS device with your cloud drive. Cloud drives currently supported include Baidu Cloud, Dropbox, Amazon S3,...

Can I transfer data through a USB interface? Or...

You can only use a network interface to transfer data. The USB interface on your TNAS device cannot be connected to a PC for data transfer.

Does my TNAS device need to be connected direct...

Yes, use a network cable to connect it directly to your router.

Why is the hard disk capacity displayed on the ...

This is caused by the different calculation methods of hard disk manufacturers: 1. Computers perform calculations in binary based on 210 = 1024. That is, 1,024 B = 1 KB,...